Eastern Insurance Privacy Policy

Your Privacy Is Important To Us

Our company's goal is to serve your personal insurance needs. The information you provide to us when you apply for insurance or file a claim helps us achieve that goal. It enables us to provide coverage to you at the best price or to service your claim promptly and fairly. Your trust is our most important asset. This includes the trust that we will keep the information you provide to us secure and treat it only as permitted by law. This notice tells you about the policy we have adopted and the practices that we use in handling the information you furnish to us.

Our Privacy Pledge

We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information. We restrict access to your nonpublic personal information to those employees who need to know it in order to provide products and services to you. We train our employees on how to handle and protect that information. We follow the same privacy policies and practices for former customers as are described in this notice.

Information We Collect

We may collect nonpublic personal information about you from the following sources:

Directly from you (on insurance applications or other forms you fill out, or through telephone or in-person interviews), such as your name, address, telephone number, and social security number.

From your transactions with us, our affiliates or others, such as your premium payment history.

From third parties, such as other companies or government agencies, such as your driving record or claims history.

From inspections or photos taken of your property, such as information about the value or condition of property proposed for coverage.

Information We Disclose

We do not disclose nonpublic information about our customers or former customers, except as permitted by law. That means that we may share nonpublic personal information about you with companies related to us by common control or ownership “affiliates”. Our “affiliates” include financial service providers such as banks. These disclosures enable us to provide you with superior customer service and a broad range of financial products and services that we believe add value to your relationship with us. We may disclose nonpublic personal information about you to “nonaffiliated third parties” in certain other circumstances as permitted by law, such as third party vendors to assist us in servicing and/or processing information relating to your insurance policies and claims, including insurance carriers, joint marketing arrangements and to government agencies. We do not share customer information with “nonaffiliated third parties” for their independent use in marketing their products.

Information Access & Correction

You have the right to request access to the personal information that we record about you, to have reasonable access to it and to receive a copy. To do so, contact us at:

Eastern Insurance Group LLC
233 West Central Street
Natick, MA 01760
Attn: Customer Services Department (Privacy Inquiries)

Your request must include your complete name, address, date of birth, type of policy held or applied for and all policy numbers issued to you by us. Certain types of information collected when processing claims or involving pending litigation need not be disclosed to you.
Within 30 business days of receiving a request, we will inform you of the nature of the recorded personal information that we have about you. You may review it in person or receive a copy at a reasonable charge. We will identify the persons, institutions or types of institutions to whom we have disclosed such information within 2 years prior to your request.
After you have reviewed your information, you can contact us if you believe that any of it should be corrected or deleted. You should be specific about what information is wrong and why. We will consider your request and notify you that the change has been made or the reason for our refusal, which you will have an opportunity to challenge.

This notice applies to Eastern Insurance Group LLC.

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About Eastern About Us Locations News & Events What's New Insurance Products Commercial Insurance Technology Group Benefits Surety Personal Insurance Historic Firearms Claims Management Report-A-Claim Claims Department Links Eastern Bank Industry Links	At A Glance \| History & Mission \| Career Opportunities \| Quotes \| Glossary \| Disclaimer Eastern Insurance Privacy Policy Your Privacy Is Important To Us Our company's goal is to serve your personal insurance needs. The information you provide to us when you apply for insurance or file a claim helps us achieve that goal. It enables us to provide coverage to you at the best price or to service your claim promptly and fairly. Your trust is our most important asset. This includes the trust that we will keep the information you provide to us secure and treat it only as permitted by law. This notice tells you about the policy we have adopted and the practices that we use in handling the information you furnish to us. Our Privacy Pledge We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information. We restrict access to your nonpublic personal information to those employees who need to know it in order to provide products and services to you. We train our employees on how to handle and protect that information. We follow the same privacy policies and practices for former customers as are described in this notice. Information We Collect We may collect nonpublic personal information about you from the following sources: Directly from you (on insurance applications or other forms you fill out, or through telephone or in-person interviews), such as your name, address, telephone number, and social security number. From your transactions with us, our affiliates or others, such as your premium payment history. From third parties, such as other companies or government agencies, such as your driving record or claims history. From inspections or photos taken of your property, such as information about the value or condition of property proposed for coverage. Information We Disclose We do not disclose nonpublic information about our customers or former customers, except as permitted by law. That means that we may share nonpublic personal information about you with companies related to us by common control or ownership “affiliates”. Our “affiliates” include financial service providers such as banks. These disclosures enable us to provide you with superior customer service and a broad range of financial products and services that we believe add value to your relationship with us. We may disclose nonpublic personal information about you to “nonaffiliated third parties” in certain other circumstances as permitted by law, such as third party vendors to assist us in servicing and/or processing information relating to your insurance policies and claims, including insurance carriers, joint marketing arrangements and to government agencies. We do not share customer information with “nonaffiliated third parties” for their independent use in marketing their products. Information Access & Correction You have the right to request access to the personal information that we record about you, to have reasonable access to it and to receive a copy. To do so, contact us at: Eastern Insurance Group LLC 233 West Central Street Natick, MA 01760 Attn: Customer Services Department (Privacy Inquiries) Your request must include your complete name, address, date of birth, type of policy held or applied for and all policy numbers issued to you by us. Certain types of information collected when processing claims or involving pending litigation need not be disclosed to you. Within 30 business days of receiving a request, we will inform you of the nature of the recorded personal information that we have about you. You may review it in person or receive a copy at a reasonable charge. We will identify the persons, institutions or types of institutions to whom we have disclosed such information within 2 years prior to your request. After you have reviewed your information, you can contact us if you believe that any of it should be corrected or deleted. You should be specific about what information is wrong and why. We will consider your request and notify you that the change has been made or the reason for our refusal, which you will have an opportunity to challenge. This notice applies to Eastern Insurance Group LLC.
Eastern Insurance Group LLC • 233 West Central Street, Natick, MA 01760 • (800) 333-7234 • A wholly-owned subsidiary of Eastern Bank. Insurance products not insured by FDIC or any federal government agency • Not a bank deposit • No bank guarantee