Claims Management - Claim Process
The information below offers an explanation of the claims process when you report a loss on your personal and commercial insurance policy.
For a personal claim , when you call 1-877-MY CLAIM (1-877-692-5246) , you will be connected to one of our knowledgeable claims department representatives who will gather the necessary information to start your claim with the insurance carrier.
For a commercial or technology claim , when you call 1-866-510-1112 , you will be connected to one of our experienced commercial claims specialists who will gather your claims information and determine the appropriate policy(s) applicable to the loss. The commercial claims specialist will confirm coverage under your appropriate policy(s) and report the claim to the insurance carrier.
Within 24 hours of reporting your claim, an insurance carrier adjuster will contact you to verify the details of the claim. Then, depending on the type of claim, the claim representative will arrange for appraisal of your vehicle or property or begin the initial investigation of the presented claim. The adjuster will work with you to determine the extent of the loss and facilitate the appropriate measures needed for a swift resolution.
Your personal and commercial claims representatives will be your dedicated advocate during this process, and can be contacted at any time.
