Claims Management - General Information

When you have a claim, you need to feel confident that your agent is ready and able to help. That's why we have a staff of claim professionals dedicated to helping you in the unfortunate event of a loss. Whether it is damage to a vehicle, home or business, our experienced staff will work with you and the insurance carrier to ensure that your claim is handled fairly, professionally and efficiently.

Our Commercial Claims department is comprised of knowledgeable commercial claims personnel with an excess of 70 years of combined legal, insurance carrier and agency claims adjusting experience. Additionally, the department holds many insurance claims and legal designations. This experience provides our customers with the competitive edge of claims handling, guidance and resource service, along with the ability to achieve prompt and favorable loss outcomes.

Our Personal Lines Claims staff is poised to provide immediate claims service any hour of any day. With over 40 years of claims handling, coverage experience, and carrier knowledge, our claims staff responds to our customers with professionalism and appropriate direction to ensure that their claim is handled swiftly and accurately. Our ability to work with our carriers on our customers behalf provides a level of reassurance that is first in class.

Few agencies have invested as greatly as we have in our Personal and Commercial claims departments. This investment has provided a unique opportunity for us to build and maintain excellent customer satisfaction. Personal and Commercial claims can be reported 24 hours a day, 7 days a week.

Our Claims teams will assist you in:

  • ensuring prompt reporting  to your insurance carrier
  • assist in emergency property restoration and cleanup response
  • negotiate coverage issues with insurers to obtain favorable results
  • facilitate carrier and agency claim loss analysis and reviews (commercial)
  • monitor reserves and claim handling of litigated auto/liability and workers compensation claims for most favorable and prompt resolution