Personal Insurance - Customer Satisfaction
Eastern Insurance prides itself on providing its customers with “First in Class” service. Our ability to provide 24 hour Customer Service and 24 hour Claims response, in addition to on-site Registry of Motor Vehicle transactions are just a few of the ways that we work harder for you. We recently surveyed 6 customer segments and are pleased to share the following results:
- 96% of customers surveyed would buy from Eastern Insurance again!
- Customers surveyed gave Eastern Insurance a 90% satisfaction (Excellent or Good) rating
- Compared to the following companies, Eastern Insurance received the highest general satisfaction score from customers:
|
Company
|
Score
|
|---|---|
|
Eastern Insurance
|
90%
|
|
GEICO
|
79%
|
|
State Farm
|
78%
|
|
Farmer’s Group
|
75%
|
|
Bank of America
|
74%
|
|
Allstate
|
73%
|
|
Blue Cross/
Blue Shield |
69%
|
Better Business Bureau
Member of the Better Business Bureau, serving Eastern Massachusetts and Maine.
