Personal Insurance - Report A Claim
Reporting the claim is the first step.
Personal automobile and homeowner property claims can be reported 24 hours a day, 7 days a week by calling 1-877-MY CLAIM (1-877-692-5246). You may also fax in your first report information to 1-781-224-2882.
Of course, you may prefer to contact the insurance company directly. Just know that we are here to help with any questions you have as you go through the claims process. For a list of personal lines insurance carriers that you may call directly, 24 hours a day, to report a claim click here.
After reporting the claim, what happens?
When you call 1-877-MY CLAIM, you will be connected to one of our knowledgeable claims department representatives who will gather the necessary information to start your claim.
Within 24 hours of reporting your claim, an insurance representative will contact you to verify the details of the claim. An adjuster will be assigned to determine the extent of the loss and the appropriate measures needed for a swift resolution.
If you have questions about the status of your claim at any time during this process, please feel free to contact your Eastern Insurance representative.
When you have a claim, you need to feel confident that your agent is ready and able to help. That's why we have a staff of claim professionals dedicated to helping you in the unfortunate event of a loss. Whether it is damage to a vehicle, home or business, our experienced staff will work with you and the insurance carrier to ensure that your claim is treated fairly, professionally and efficiently.
